Privacy Policy for Hôtel le Berthelot
Effective Date: 14 May 2025
At Hôtel le Berthelot, your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website or use our services. By using our website, you agree to the terms outlined in this policy.
1. Who We Are
Hôtel le Berthelot is a boutique hotel located in Tours, France. Our website is designed to provide information about our accommodations, services, and to enable direct bookings and customer support.
Data Controller:
Hôtel le Berthelot
8 Rue Berthelot, 37000 Tours, France
T: 0688867765
E: hotelberthelot8@gmail.com
2. Information We Collect
We may collect and process the following categories of personal data:
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Contact Information: Name, email address, phone number
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Booking Details: Dates of stay, number of guests, special requests
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Payment Information: Billing address, partial card details (processed via secure third-party payment gateways)
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Technical Data: IP address, browser type, device information, operating system, pages visited (via cookies and analytics tools)
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Communication Data: Information you provide when contacting us through forms, email, or chat
3. How We Use Your Information
We use your data to:
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Process and manage bookings and payments
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Communicate with you regarding your reservation
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Improve our website and services
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Send promotional emails (only if you have opted in)
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Comply with legal and regulatory obligations
4. Legal Bases for Processing
We rely on the following legal grounds under the GDPR:
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Performance of a contract – to provide the services you requested
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Consent – for marketing and optional services
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Legitimate interests – to improve our services and ensure website security
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Legal obligations – for record-keeping, tax, and legal compliance
5. Sharing Your Data
We only share your data with:
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Trusted third-party service providers (e.g., booking engines, payment processors)
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Legal authorities if required by law
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Analytics and cookie tools, such as Google Analytics, with data anonymization where possible
All third parties are required to process your data in accordance with this Privacy Policy and the GDPR.
6. International Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or transfers to countries deemed adequate by the European Commission.
7. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, booking-related data is retained for up to 7 years.
8. Your Rights
Under the GDPR, you have the right to:
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Access your personal data
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Correct inaccurate or incomplete data
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Request erasure (the “right to be forgotten”)
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Restrict or object to processing
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Data portability
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Withdraw consent at any time (for marketing or optional services)
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Lodge a complaint with the French Data Protection Authority (Commission Nationale de l’Informatique et des Libertés) (CNIL)
9. Cookies
Our website uses cookies to enhance user experience and analyze site traffic. You can manage your cookie preferences via our Cookie Banner or your browser settings. For more information, please refer to our Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Hôtel le Berthelot
8 Rue Berthelot, 37000 Tours, France
T: 0688867765
E: hotelberthelot8@gmail.com